Refund policy
Return Policy
At Camp Vault, we want you to be completely satisfied with your outdoor equipment. If an item does not suit your camping requirements, we offer a comprehensive return window. Please review our return conditions below carefully.
1. Return Window
Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.
2. Return Eligibility and Conditions
To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:
- The camping equipment, storage vault, or accessory must be completely unused, unwashed, and in its original, brand-new condition.
- All original packaging, molded protective foam, dividers, mounting hardware, keys, straps, and instruction manuals must remain fully intact and included in the box.
- Items showing signs of outdoor use, camp dirt, mud, smoke odors, fire stains, surface scratches, or latch wear will be strictly rejected during our quality inspection.
3. Return Shipping Costs
The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the physical dimensions and weight of camping vaults and gear, we recommend using a trackable shipping service and purchasing parcel insurance, as Camp Vault cannot guarantee receipt of returned items without tracking proof.
4. How to Initiate a Return
- Contact our customer support team at support@campvault.store within 30 days of delivery. Please include your order number, item details, and reason for return.
- Our support team will review your request and provide you with an authorized return warehouse address and protective packaging instructions.
- Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.
Return Policy
At Camp Vault, we want you to be completely satisfied with your outdoor equipment. If an item does not suit your camping requirements, we offer a comprehensive return window. Please review our return conditions below carefully.
1. Return Window
Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.
2. Return Eligibility and Conditions
To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:
- The camping equipment, storage vault, or accessory must be completely unused, unwashed, and in its original, brand-new condition.
- All original packaging, molded protective foam, dividers, mounting hardware, keys, straps, and instruction manuals must remain fully intact and included in the box.
- Items showing signs of outdoor use, camp dirt, mud, smoke odors, fire stains, surface scratches, or latch wear will be strictly rejected during our quality inspection.
3. Return Shipping Costs
The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the physical dimensions and weight of camping vaults and gear, we recommend using a trackable shipping service and purchasing parcel insurance, as Camp Vault cannot guarantee receipt of returned items without tracking proof.
4. How to Initiate a Return
- Contact our customer support team at support@campvault.store within 30 days of delivery. Please include your order number, item details, and reason for return.
- Our support team will review your request and provide you with an authorized return warehouse address and protective packaging instructions.
- Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.